Introduction
Civilarch Group, a venture of Spanhaus Design & Construction Pvt Ltd ("we," "our," or "us"), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services through our website, mobile applications, or offline interactions.
This Privacy Policy explains in detail our practices regarding the collection, use, storage, and disclosure of your personal information. It also describes the rights you have over your information and how you can exercise them.
By accessing or using our services, you acknowledge and consent to the practices outlined in this Privacy Policy.
Information We Collect
We may collect the following categories of information when you engage with our services:
- Full Name
- Email Address
- Phone Number
- Gender & Date of Birth
- Postal Address
- ID Documents (Aadhaar, PAN)
- House Plans & Designs
- Payment Information
- Feedback & Survey Responses
- Photos from site visits
- IP Address
- Browser type & version
- Device details
- Pages visited
- Date & time of visit
- Time spent on pages
- Clickstream data
- Geolocation (with consent)
- Public profile
- Email address
- Friends list
- Profile photo
- Publicly shared data
How We Use Your Data
We use the collected data for the following purposes:
- Service DeliveryTo provide, maintain, and manage construction-related services and consultations.
- User CommunicationTo respond to inquiries, deliver updates, confirmations, and service-related information.
- Improvement of ServicesTo understand usage patterns and improve the quality and relevance of our services.
- MarketingTo send promotional content, newsletters, offers, and information on new features or services.
- PersonalizationTo tailor the content you see based on your preferences and history.
- SecurityTo monitor and enhance the security of our systems and services.
- Legal ComplianceTo fulfill legal obligations, resolve disputes, and enforce our agreements.
Cookies & Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, tracking pixels) to improve user experience. Cookies help us:
- Remember user preferences across sessions
- Enable secure login and authenticated access
- Analyze site traffic and usage trends
- Customize content and advertisements
Data Sharing & Disclosure
We do not sell or rent your personal data to any third party under any circumstances.
However, your information may be shared under the following limited circumstances:
- With Service Providers — Trusted third-party vendors who help us operate our business (e.g., payment processors, marketing agencies, IT service providers).
- With Legal Authorities — If required by law or to protect legal rights, prevent harm, or comply with a court order.
- Business Transfers — In case of a merger, acquisition, restructuring, or asset sale, your data may be transferred to the new entity.
- With Your Consent — We may share your data for other purposes only after obtaining your explicit consent.
Data Storage & Security
We store your data on secure servers with standard encryption and access controls. While no system is completely immune to breaches, we implement the following protections:
- SSL Encryption — Secure Socket Layer encryption for all data in transit.
- Role-Based Access — Strict access restrictions ensuring only authorized personnel can access your data.
- Regular Audits — Periodic data audits and penetration tests to identify vulnerabilities.
- Encrypted Backups — All backups are stored in encrypted format.
- Secure APIs & Network Protocols — All integrations use industry-standard secure protocols.
We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, and to meet legal obligations or enforce agreements.
Your Rights
Depending on your location and applicable laws, you may have the following rights over your personal data:
Request a copy of the personal data we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your data (right to be forgotten).
Object to certain types of processing of your personal data.
Withdraw consent for data processing at any time.
Request your data in a portable, machine-readable format.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
Third-Party Links & Services
Our website or services may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of such third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.
Major changes will be communicated through email or platform notifications to ensure you are always aware of how your data is being handled.
Grievance Redressal Mechanism
If you have any complaints or concerns regarding your data or this policy, please reach out to our appointed Grievance Officer. Please include your name, contact details, description of the issue, and any supporting documents or evidence in your grievance.
Name: Adv. Rahul Patel
Email: info@civilarch.in
Response Time: Within 31 days from receipt of the complaint
Contact Us
For any inquiries related to privacy, data handling, or this policy, please reach out to us through the following channels: